Shipping and returns at VintageSock
At VintageSock, we want you to be completely satisfied with your unique vintage finds. We've outlined our shipping and returns policies below to ensure a smooth and enjoyable shopping experience for every customer in Glasgow and beyond.
Delivery expectations for your vintage treasures
Once you've found the perfect vintage item, you'll be eager to receive it. The delivery time for your order will depend on the delivery destination. We strive to process all orders promptly and will provide an estimated delivery window at the time of purchase. For specific delivery estimates, please refer to the details provided during checkout or contact our customer service team.
Understanding delivery costs
The cost of delivery for your vintage goods will vary depending on several factors: the size of the item, the distance it needs to travel, and the ease of access at the delivery location. We aim to keep our delivery costs fair and transparent. You will see the exact delivery charge calculated at checkout before you finalise your purchase. While we don't always offer free delivery, we ensure our rates are competitive for the careful transport of your unique vintage furniture and items.
Returning an item
If you wish to return an item, please contact us within 14 days of your purchase. You will need to specify the reason for your return, which helps us to improve our service and product descriptions. We will refund any reasonable request up to 14 days after purchase. Please ensure the item is returned in the condition it was received. For further assistance, please contact us at [[email]] or [[phonenumber]].
What to do if your vintage item arrives damaged
We take great care in packaging and shipping your vintage items, but occasionally damage can occur during transit. If a vintage item arrives damaged, please contact us immediately. We understand your disappointment and are committed to ensuring your satisfaction. Depending on your personal desires and the extent of the damage, the customer will be fully or partially reimbursed. We will work with you to find the best solution, whether that's a full refund, a partial refund, or an alternative arrangement.