Shipping and returns at VintageSock
At VintageSock, we want you to be completely satisfied with your unique vintage finds. We've outlined our shipping and returns policies below to ensure a smooth and enjoyable shopping experience for every customer. We use Parcelforce Express 48 for our deliveries, the delivery can be tracked all the way through its journey. If the item is over the limitations of Parcelforce we have specialist couriers that we will organise to deliver. Alternatively you may wish to collect your goods from our base in Glasgow, free of charge, or even use your own delivery service
Delivery Expectations for your Vintage Treasures
Once you've found the perfect vintage item, you will be eager to receive it. The delivery time for your order will depend on the destination, ease of access and the size of the package.
Returning an item
If you wish to return an item please contact us within 14 days of your purchase. We will refund any reasonable request. Please ensure that the item is returned in the condition that it was received in. For further assistance please contact us at info@vintagesock.co.uk or phone us on 07421 839000
What to do if the Item arrives Damaged
We take great care in packaging when shipping your vintage goods, but occasionally damage can occur during transit. If an item arrives damaged, please contact us immediately. We understand any disappointment you may be feeling and are committed to ensuring your satisfaction. Depending on your personal desires and the extent of the damage, the customer will be fully or partially reimbursed. We will work with you to find the best solution whether that is a full refund, a partial refund or an alternative arrangement.